Warranty & Waivers
SEATTLE E-BIKE WARRANTY AND PURCHASER ELECTION OF REMEDIES
In addition to any warranty claims any purchaser of any item may have against a manufacturer pursuant to the manufacturers’ warranties, all purchasers of any item from Seattle E-Bike may avail themselves of the following remedies: Submission of the dispute to binding arbitration before the Better Business Bureau of Oregon, Alaska, and Western Washington (BBB). Said Arbitration shall be governed by the Binding Arbitration Rules of that Body. In the alternative, the customer may elect Binding Arbitration before the American Arbitration Association under its Rules, but said form of Arbitration being more expensive and burdensome, the customer so electing shall be responsible for all of the fees of the AAA, regardless of the outcome, which fees shall be paid as they are due. By electing to purchase an item from Seattle E-Bike, the customer agrees that these remedies are the exclusive remedies available to them, and HEREBY WAIVES ANY OTHERS, including the right to bring suit, or the right to dispute credit card charges on any credit card used to purchase any item from Seattle E-Bike.
Seattle E-Bike warrants every item it sells as new or as a demo to be free from defects at the time of purchase. If the customer discovers any defects, the customer shall notify Seattle E-Bike within 30 days of purchase, and present the item at its location at 222 1st Avenue South, Seattle Washington. Seattle E-Bike shall be responsible for correcting any and all defects brought to its attention during that period. If Seattle E-Bike is unable to correct the defect, it shall promptly take the item back and refund the customer’s purchase money. Any Customer shipping any item to Seattle E-Bike must first obtain clearance from Seattle E-Bike management, and said Customer shall be responsible for all shipping charges in both directions, unless the defect is not correctable, in which case Seattle E-Bike shall be responsible for any return shipping only. Seattle E-Bike reserves the right to cause any defect discovered in the first 30 days to be corrected by expert technicians located in the customer’s area, but the decision to do so shall be solely at the discretion of Seattle E-Bike.
If the Customer wishes to return an item that is not defective, the acceptance of said return shall be completely at the discretion of Seattle E-Bike, with respect to any returns of any items with any moving parts or any circuits. Seattle E-Bike may impose an appropriate restocking fee of not less than 15% at its discretion with respect to returns. Returns of items without moving parts or circuits shall be accepted if the item is in new condition with original packing intact for a 20% restocking fee.
Notwithstanding the foregoing, if a Customer has made a deposit on a non-refundable deposit item, or an otherwise designated a non-refundable deposit, any return permitted by Seattle E-Bike shall result in a refund reduced by the amount of the original non-refundable deposit.
The Warranties and Remedies above are in addition to any Warranties and Remedies provided by Seattle E-Bike’s manufacturers which can be availed of directly with that manufacturer. With respect to Seattle E-Bike, said Warranties and Remedies are in lieu of all others, including any responsibility for consequential or incidental damages where permitted by law.
After 30 days, all Warranties and Remedies with respect to Seattle E-Bike expire, and the Customer agrees to seek any recourse with the manufacturer.
All of the foregoing notwithstanding, Seattle E-Bike reserves the right to assist and support its customers as it deems consistent with its service oriented mission, even beyond 30 days, but such actions shall be deemed by all strictly an act of grace, not of policy.